GENERAL INFO about your stay

GENERAL INFO about your stay

Each home is equipped with a lock box that has your key in it. When arriving at the property, we will provide you with a numerical code that is house specific and changes frequently. To operate the lock box, press the numbers of the code into the keypad. Pull down the open lever, and pull the lid towards you. The box will stay on the home. Your key is inside this box. To return the key and the lid, press the numerical code again and while depressing the open lever, gently replace the lid. This is a gentle motion. If you make a mistake, depress the clear button and start again. If your group goes its own way during the day, by leaving the key in the lockbox, everyone can then access the home by knowing the lock box code.

Linens, bath towels, the initial supply of paper towels, trash bags, dish detergent, laundry detergent, bath soap, kitchen utensils, and cooking supplies. Additional amenities are listed under individual property descriptions.

Several of our vacation rentals will provide internet access, however, due to unforeseen circumstances, that service can be interrupted. South Bend Chocolate Company and David’s Delicatessen provide complimentary internet service in New Buffalo.

At the time of your reservation I will email a rental agreement and rental policies for your signature. A deposit of 50% of all fees and taxes as well as a refundable security deposit are also required to secure your reservation. Once a signed contract and deposit is received, your dates will be confirmed and secured. The remainder of your balance is due one month prior to your arrival.

We accept US personal checks, money orders, credit cards and cash.

In the event that Guest cancels the reservation for any reason and the property is re-booked under the same terms and conditions, 80% of the deposit shall be refunded. If the Property is not re-booked under the same terms and conditions, the deposit is non-refundable and the full rental amount is due, and will be billed to Guest's credit card. All cancellations must be made in writing and delivered to the rental agent/company via mail or email.

There is a $150.00 standard house cleaning fee (varies on home) and MI sales tax.

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